Our Vision is

  • to provide the most up-to-date treatment to correct any dental problems you may have, gently and sympathetically using the latest technology
  • to guide you on how to prevent dental disease in the future;
  • to give you the most up-to-date advice on how to maintain your teeth and gums in the healthiest, freshest and strongest condition.

Our whole team is dedicated to providing the highest level of care and exceeding your expectations. We will do our best to make every visit to our Clinic as pleasant as possible.

Appointments are carefully scheduled so that patients and dentists alike are not rushed or kept waiting.

Our aim is to encourage preventative techniques by helping you to understand how to maintain the health of your mouth and keep it free of tooth decay and gum disease.

Why choose us:

because we follow a ten-point commitment which is at the heart of the Good Practice Scheme by BDA:

  •         We aim to provide dental care of consistently good quality for all patients
  •         We only provide care that meets your needs and wishes
  •         We aim to make your treatment as comfortable and convenient as possible
  •         We look after your general health and safety while receiving dental care
  •         We follow current guidelines on infection control
  •         We check for mouth cancer and tell you what we find
  •         We take part in continuing professional development to keep our skills and knowledge up-to-date
  •         We train all staff in practice-wide work systems and review training plans once a year
  •         We welcome feedback and deal promptly with any complaints
  •      complaint policy available at the Clinic, please contact the Clinic Manager for details or click here
  •        Every member of the practice is aware of the need to work safely under General Dental Council guidelines
 General Dental Council http://www.gdc-uk.org
 British Dental Association http://www.bda.org/
 For Complaints, see our Policy:

In our Clinic, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.   Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to customers’ concerns  in a caring and sensitive way.

 1.     The person responsible for dealing with any complaint about the service which we provide  is Clinic Manager.  
  2.     If a patient complains on the telephone or at the reception desk, we will listen to their complaint  and offer an immediate solution if possible or if the patient is not satisfied, we will refer him or her to the Clinic Manager immediately.  If the Clinic Manager is unavailable at the time, then the patient will be told when they will be able to talk to the Clinic Manager, and arrangements will be made for this to happen.  The member of staff will take brief details of the complaint and pass them on.  If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
 3.     If the patient complains in writing, the letter will be passed on immediately to the Clinic Manager.  
 4.     If a complaint is about any aspect of clinical care or associated charges, it will normally be referred to the dentist unless the patient does not want this to happen.  
  5.     We will acknowledge the patient’s complaint in writing, normally within three working days.  We will seek to investigate the complaint within 14 working days of receipt to give an explanation of the circumstances which led to the complaint.  If the patient does not wish to meet us, then we will attempt to talk to them on the telephone.  If we are unable to investigate the complaint within 14 working days, we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  6.     We will confirm the decision about the complaint in writing immediately after completing our investigation.  
  7.     Proper and comprehensive records are kept of any complaint received.
  8.     If patients are not satisfied with the result of our procedure, then a complaint may be made to: 
  a.     The Dental Complaints Service (08456 120 540) for complaints about private treatment
   b.     The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
   c.        Primary Care Organisation The Complaints Team, NHS Highland PO BOX 5713
Inverness IV1 9AQ Phone: 01463 705997 for complaints about NHS treatment